Privacy Policy

This Privacy Policy explains what personal data Slots Amigo Casino collects from you, how it is used, how long it is retained, who it may be shared with, and what rights you have regarding your data. By registering a Slots Amigo Casino account and using this website, you acknowledge that you have read and understood this policy.

1. Who Collects Your Data

Slots Amigo Casino is operated by Coco Loco Holdings N.V. under Curacao jurisdiction and is the data controller responsible for the personal data collected through this website. Contact for Slots Amigo Casino data-related queries is available through the casino's live chat or email support channels.

2. What Data We Collect

Slots Amigo Casino collects the following categories of personal data:

Registration data — first name, surname, date of birth, email address, residential address and chosen password
Identity verification data — copies of government-issued ID (passport, driving licence), proof of address documents and payment method verification
Financial data — details of deposits, withdrawals, and payment methods used (card type and last four digits); full card numbers are not stored
Transaction history — records of all deposits, withdrawals, bonus claims and wagering activity
Technical data — IP address, browser type, device type, operating system, session duration and pages visited
Communication data — records of live chat conversations, emails and any correspondence with support
Marketing preferences — your choices regarding promotional communications

3. How We Use Your Data

Your data at Slots Amigo Casino is used for the following purposes:

Account management — to create and maintain your account, verify your identity and process your transactions
Legal and regulatory compliance — to fulfil obligations under anti-money-laundering (AML) laws and the terms of the casino's gaming licence, including identity verification and transaction monitoring
Fraud prevention — to detect and prevent fraudulent activity, unauthorised account access and bonus abuse
Responsible gambling — to apply the limits and restrictions you have set on your account, and to monitor for signs of problem gambling where this is required by the licence
Customer support — to respond to your queries, complaints and requests
Marketing communications — to send you promotional offers and casino news by email, where you have opted in to receive these; you can unsubscribe at any time
Platform improvement — to analyse usage patterns and improve the casino's services and user experience

4. Legal Basis for Processing

Slots Amigo Casino processes your personal data on the following legal bases:

Contractual necessity — processing required to operate your account and fulfil our agreement with you
Legal obligation — processing required to comply with AML regulations and the terms of our gaming licence
Legitimate interests — fraud prevention, platform security and analysis to improve our services
Consent — marketing communications, which require your opt-in and can be withdrawn at any time

5. Data Sharing

Slots Amigo Casino does not sell your personal data. We share your data with third parties only where necessary:

Payment processors — to process your deposits and withdrawals; these processors handle data under their own data protection policies
Identity verification providers — to verify your identity documents and comply with KYC obligations
Software and game providers — game results and session data may be shared with the game studio for fairness auditing and compliance purposes
Regulatory authorities — we may be required to share account data with the Curacao Gaming Authority or law enforcement agencies where required by law
Fraud prevention services — to identify and prevent fraudulent or suspicious activity

6. Cookies

Slots Amigo Casino uses cookies and similar tracking technologies to operate the website. Cookies are small text files stored on your device. We use:

Essential cookies — required for the site to function, including session management and login state; these cannot be disabled without affecting site functionality
Analytics cookies — used to understand how visitors use the site, which pages are most visited and where users drop off; these help us improve the platform
Marketing cookies — used to track which promotional materials you have seen and to deliver relevant offers

You can manage your cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the casino, but may limit some functionality. For full details, see the Cookie Policy page.

7. Data Retention

Slots Amigo Casino retains your personal data for as long as your account is active and for a period after closure as required by our legal obligations. Identity verification documents and transaction records are retained for as long as required under the applicable AML obligations following account closure. Marketing data is deleted promptly when you unsubscribe. You may request deletion of your data that is not subject to a legal retention requirement by contacting Slots Amigo Casino support.

8. Your Rights

Subject to applicable law, you have the following rights regarding your Slots Amigo Casino data:

Access — request a copy of the personal data we hold about you
Rectification — request correction of inaccurate data
Erasure — request deletion of data that is no longer necessary, subject to legal retention obligations
Restriction — request that we limit processing of your data in certain circumstances
Objection — object to processing based on legitimate interests
Portability — request a copy of data you have provided to us in a machine-readable format
Withdraw consent — withdraw consent for marketing communications at any time via the unsubscribe link in any email or by contacting support

To exercise any of these rights, contact Slots Amigo Casino support via live chat or email. Slots Amigo Casino (Coco Loco Holdings N.V.) will respond to verified data rights requests within 30 days.

9. Data Security

Slots Amigo Casino uses SSL (Secure Sockets Layer) encryption for all data transmitted between your browser and the casino's servers. Payment data is processed through PCI-DSS-compliant payment processors; full card numbers are not stored on our systems. Access to personal data internally is restricted to staff who require it to perform their job functions, and is subject to confidentiality obligations.

10. Changes to This Policy

This Slots Amigo Casino Privacy Policy may be updated from time to time to reflect changes in our practices or applicable law. We will notify registered users of material changes via the email address on their account. The current version of this policy is always available on this page. Continued use of the casino following notification of a change constitutes acceptance of the updated policy.

For questions about this Privacy Policy or how your data is handled, contact Slots Amigo Casino support via live chat or email.